By Steve Adams – HMF Express, LLC Introduction Every distributor relies on vendor partners to deliver great service to customers. The quality of those partnerships can make or break your business. When evaluating vendor relationships, it’s important to go beyond pricing and examine the overall value and support a vendor provides. This article outlines a […]

By Steve Adams – HMF Express, LLC – circa 2014 Introduction Customers of DHI members most value: Offering all of these services on your own can require a large inventory, extra shop space, added staffing, and consistently high utilization. That can be costly — and risky. Instead, quick-ship and custom manufacturers can provide those high-value

Here’s a 2012 article from the Door & Hardware Institute submitted by Steve regarding troubleshooting customer concerns from your desk. Troubleshooting Door and Frame Issues from Your Desk By Steve Adams – HMF Express, LLC Introduction A good distributor should respond to contractor concerns. Contractors rightly expect their door and hardware supplier to be their